Dow Furniture prides itself on being there for our customers as a local Maine business even after they have made their purchase. We have a great service department that can field questions on any issues you may have with your furniture or mattresses. For many of our products there are warranties that your product may be covered under and our service department can help diagnose your problem, let you know if it's covered under warranty or not, and potentially help service your product.
Procedure: All service claims regarding visual damage, on a new furniture purchase, must be reported to our Service Department within five working days. At the time you must have your sales receipt. If you have any structural issues with your furniture or mattress please contact us as soon as possible so we can help you diagnose your issues.
Dow Furniture reserves the right to:
- Inspect the damaged merchandise in your home.
- Service in your home, our warehouse, or at the factory.
- Repair or replace at the secretion of our Service Department
It is our desire to ensure customer satisfaction through our Service Department and that the conditions above are applicable only with normal usage and against manufacturer's defects.
Note: All service will be scheduled in compliance with our delivery schedule.