At Dow Furniture, we strive to make sure you are completely satisfied with your purchase. We understand that sometimes a piece of furniture just isn't the right fit. To ensure you find the perfect items for your home, we've outlined our return policy below.
General Return Guidelines
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Time Limit: Most furniture must be returned within 7 days of delivery or pickup.
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Condition: All returned products must be in showroom condition. This means no stains, aromas, scratches, or breakdown of any components (foams, leather, upholstery, wood, trim, or spring/support mechanisms).
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Store Credit Only: All eligible returns will receive store credit for the approved amount.
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One Exchange: You are allowed one exchange per purchase.
Specific Return Scenarios
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Online Purchases:
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Must be returned within 7 days in showroom condition.
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A 30% restocking fee will apply.
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A $79 pickup fee will be charged if delivery is required for the return.
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The remaining balance will be issued as store credit.
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In-Stock Furniture Returned Within 7 Days:
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If you return furniture within 7 days and make another selection, a $79 delivery fee will be charged if redelivery is needed. You'll receive store credit for the original purchase amount, minus the delivery fee.
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If you return furniture within 7 days without making another selection (no reselection), a minimum of 15% restocking fee will be charged, plus a $79 pickup fee if redelivery is needed. The remaining balance will be issued as store credit.
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In-Stock Furniture Returned After 7 Days:
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Returns made after 7 days are subject to a minimum 15% restocking fee, the exact amount determined by management based on the furniture's showroom condition. Returns made after 7 days are subject to management approval.
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A $79 local re-delivery fee will apply if pickup is required. Additional charges may apply for locations beyond our 35-mile local delivery radius.
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Mattress Exchanges:
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Mattresses are only eligible for a one time exchange.
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As detailed in the manufacturers warranty, stained or soiled mattresses cannot be returned for any reason.
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You must purchase a mattress protector with us to be eligible for an exchange.
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You have a total of 60 days to exchange your mattress from your delivery date. Tempur-Pedic exclusively allows a 90 day trial.
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We do require you to sleep on the mattress for a minimum of 30 nights prior to your exchange.
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With an exchange you will only receive 90% of your original purchase price to go towards your new selection excluding Latex mattresses and Tempur-pedic.
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Tempur-Pedic allows full credit for your exchange.
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Latex mattresses require a higher restocking fee of 30%.
Non-Returnable Items
The following items are not eligible for return or cancellation:
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Special Orders: Any product not typically stocked by Dow Furniture. These may only be approved for return or cancellation with special authorization from the General Manager.
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Clearance Merchandise
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Comfort Swap Mattresses
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Special Purchases
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AS-IS Products
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Red Hot Deals
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Warranty Exchanges: Manufacturer's warranties supersede this return policy for warranty-related issues.